Support for loan officers & brokers
Free up your day from application intake, credit pulls, and upfront document collection. Our LOA support handles the front-end tasks so you can focus on originating, advising, and building relationships.
A Loan Officer Assistant (LOA) works on the front end of the loan lifecycle, before the file is ready for processing. This is a separate service from standard mortgage processing, and it is priced separately based on the tasks you need and the volume you expect.
The loan officer remains responsible for advising the borrower, structuring the loan, and choosing the lender. The LOA provides operational support to make that advice and structuring easier and faster.
Take the initial 1003, confirm borrower details, and enter the basics into your LOS.
Run credit, order credit supplements, and flag items that need explanation.
Collect pay stubs, W-2s, bank statements, ID, and other initial paperwork.
Build a missing-items list, send reminders, and keep the file organized.
Every LOA arrangement is tailored to the loan officer's workflow and agreed upon in advance. Common tasks include:
LOA support does not include loan structuring, lender selection, or giving financial advice to the borrower. Those remain the loan officer's responsibilities. LOA work also does not replace the mortgage processing work that happens after the application is complete — that is a separate engagement.
We set expectations up front so the hand-off between you and your assistant is smooth and consistent.
We discuss which tasks you want handled — intake, credit, documents, follow-up, or a combination — and how you prefer files to be handed off.
Pricing and volume are agreed upon in advance. You choose a per-file, monthly retainer, or hourly model based on what makes sense for your business.
We get access to the LOS, email, and forms you already use, following your lender's and company's compliance guidelines.
Your assistant handles the agreed tasks, updates the file status, and escalates anything that needs your direct attention or decision.
Once the application is complete and the loan is structured, the file is handed off to processing to move toward clear-to-close.
LOA pricing is agreed upon between the loan officer and the processing company. We offer flexible structures so you can choose the model that fits your volume and working style.
Per file
Best for variable volume. Pay only for the files where you need LOA support.
Custom quote
Retainer
Best for steady volume. A set number of files or hours per month at a predictable rate.
Custom quote
Hourly
Best for occasional overflow or specific tasks like credit pulls or intake only.
Custom quote
Exact pricing depends on the tasks assigned, the number of files per month, and the systems involved. Contact us for a custom quote based on your workflow.
An LOA works on the front end of the loan — taking the application, pulling credit, and collecting upfront documents. A mortgage processor takes over after the application is complete and the loan is structured, handling registration, disclosures, third-party orders, underwriting conditions, and clear-to-close.
LOA and processing are separate services. You can engage one, the other, or both, depending on what your business needs. Pricing is agreed upon separately for each.
Pricing depends on the scope of tasks, the number of files per month, and the systems and turnaround times involved. We quote based on your specific workflow after a short discovery call.
Yes. The LOA works within the systems you already use, with credentials and access levels set up according to your company's policies and lender requirements.
The loan officer remains responsible for structuring the loan, choosing the lender, and advising the borrower. The LOA provides operational support and does not make lending decisions or give financial advice.
Clear to Close. That's the goal.
Tell us what tasks you want off your desk and we'll build an LOA plan that fits your workflow.